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HSBC fined over treatment of customers in financial difficulty
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HSBC fined over treatment of customers in financial difficulty

HSBC has been fined £6.2m by the City watchdog after it found the bank failed to help customers in financial difficulties. The Financial Conduct Authority (FCA) said the lender failed to consider customers’ circumstances when they missed a repayment or sometimes “took disproportionate action”. The FCA said the bank put “1.5 million people at risk...

Vets market faces competition probe amid cost concerns
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Vets market faces competition probe amid cost concerns

The UK’s competition body is to forge ahead with an inquiry into the vets market amid concerns that pet owners are overpaying for treatments. The Competition and Markets Authority (CMA) said it had heard from people who were struggling to pay vet bills and did not always know the best treatment options for their pets....

‘People are just not worried about being scammed’
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‘People are just not worried about being scammed’

6 minutes ago Jane Wakefield,Technology reporter Clark Hoefnagels Clark Hoefnagels created an AI-powered tool that spots scam emails When Clark Hoefnagels’ grandmother was scammed out of $27,000 (£21,000) last year, he felt compelled to do something about it. “It felt like my family was vulnerable, and I needed to do something to protect them,” he...

What is it like to fly a plane during turbulence?
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What is it like to fly a plane during turbulence?

31 minutes ago Charlotte Edwards,BBC Business reporter Reuters For passengers on board the SQ321 flight from London to Singapore, it was a terrifying experience when the plane was hit by severe turbulence. A 73-year-old British man, Geoff Kitchen, died from a suspected heart attack, while dozens of others were injured. Turbulence occurs when a plane...